Dream Decking Returns

Returns Policy

At Dream Decking, we want you to be completely confident in your purchase. That's why we have made our returns process as simple and hassle-free as possible.

With our 30 day returns guarantee, you can return packs that are leftover from your project or if you have simply changed your mind. To help find the best option for you, we have outlined everything you need to know.

General Conditions

To ensure a smooth process, all items that are returned must be unopened, unused and in their original packaging.

Please note, we do not currently offer a collection service for standard returns.

Your Return Options

In the unlikely event that you are not 100% happy with your decking, or if you have unopened packs, we offer flexible return options to best suit your needs:

1. Keep any Leftover Packs
It is always recommended to keep a small number of leftover packs. These can be useful if you ever need to carry out future repairs, especially as decking is regularly updated and can occasionally be discontinued.

2. Return To Your Local Store
You can return any leftover packs to your nearest store, making it a quick and convenient option.

Please note: Some stores may be unable to accept your decking boards due to space limitations. In these cases, items will need to be returned to our warehouse via courier.

3. Return via Courier
If visiting a store is not convenient, you can return your items to our warehouse using a courier of your choice. Please note, this option is at your own cost.

Once your items have been received and inspected, we will process your refund as quickly as possible. Any applicable fees will be deducted prior to a refund.

Damaged or Faulty Goods

If your order has arrived damaged or faulty, don't worry - we will take care of it! Depending on your needs, we will arrange either a free collection, offer a replacement or full refund.

All we need is some evidence of the damage to get things sorted as quickly as possible. Please note we need to be notified with evidence within 48 hours of the delivery.

Orders with Installation

1. Small Quantity of Leftover Packs
As previously mentioned, we would always recommend keeping a few packs, as these will be handy if any future replacements are needed. However, if you’d prefer to return them then you can do so at your local store.

2. Larger Quantities of Leftover Packs
If you have more than 3-4 packs leftover and you wish to return these packs, there will be no restocking fee. Your fitter will arrange a collection and return on your behalf.

As part of the service, a pre-installation survey is carried out to ensure accurate measurements. Where excess materials are a result of over-ordering during this process, your fitter will handle the return for you - so you don’t have to worry!

Return Fees

1. Restocking Fee
A 10% restocking fee will be applied to all returned packed items, this covers the processing and handling costs.